Help & Q&A

Does Cloud Contacts store my data?

Generally, no. For standard syncing, your contacts move directly between your device and the providers you choose. Cloud Backup is separate: if you explicitly approve it, saved contact fields and photos are uploaded over an encrypted connection to the app's Firebase/Firestore storage for backup and restore. You can review and delete those backups in the app.

Is the app free?

Cloud Contacts includes a free tier for essential contact access and basic sync. If you need more sources, unlock Unlimited Accounts. If you need full two-way sync, group management, and advanced cloud workflows, choose a Cloud Sync subscription.

Which providers are supported?

We support Google Contacts, iCloud, Fastmail, GMX, AOL, Yahoo, and any custom CardDAV server (like Nextcloud, Synology, or ownCloud). If your provider supports the CardDAV standard, we likely support it!

Which plan do I need to sync groups or distribution lists?

If you want to keep contacts visible across your iPhone, iPad, and Mac and also work with groups or distribution lists from services like Nextcloud, the right choice is Cloud Sync.

Cloud Sync is the tier for two-way sync, group management, and ongoing cloud contact workflows. If you later add Google again, the same tier is still the right fit for a multi-source setup.

If you only need to connect more sources but do not need full two-way sync or group workflows, Unlimited Accounts is the lighter upgrade.

How do I sync Android contacts to iPhone?

It's easy! On your iPhone, download Cloud Contacts and choose "Add Account". Select "Google" and log in with the Google account used on your Android device. The app will sync your Android contacts directly to your iPhone. You can then choose to copy them to your local iPhone address book or keep them synced in the cloud.

How do I import or sync Apple iCloud contacts?

To sync iCloud contacts, you need to connect your iCloud account using an Apple App-Specific Password (rather than your main Apple ID password). For detailed instructions with screenshots, check out our step-by-step iCloud Import Guide.

What is Guest Mode?

Guest Mode allows you to use the app's powerful cleaning and organizational tools on your local device contacts without logging into a cloud provider. Just tap "Skip" on the login screen to enter Guest Mode.

Can I merge duplicate contacts?

Yes! Our built-in "Duplicate Cleaner" scans your accounts for matching names, emails, and phone numbers. It presents a list of potential duplicates for you to review and merge into a single, clean contact entry.

How does Cloud Backup work?

Cloud Contacts allows you to securely backup your contacts to a private database hosted on Google Firebase. Your backups are linked to your account and can be restored at any time. You can keep up to 10 backups in history.

How do I add favorite contacts?

Open any contact in the detail view and tap the Star icon in the top right corner. You can verify your favorite contacts by checking the "Favorites" smart list in the side menu.

How do I enable or disable Caller ID?

Can I enable Caller ID for specific accounts?

Yes. Open Contact Providers → Manage Contact Providers, change the Call ID switch beside each provider, then tap Done. This changes caller-identification membership only; it does not disconnect the provider, change synchronization, or add those contacts to the Contacts app.

How do I use Siri Shortcuts?

With iOS 26+, Cloud Contacts integrates with Siri via App Intents. You can simply say things like "Hey Siri, create a contact in Cloud Contacts" or "Hey Siri, search Cloud Contacts for John". You can also build custom workflows using the Apple Shortcuts app to automate cleanups or backups.

My contacts aren't syncing. What should I do?

First, ensure you have an active internet connection. Then, try pulling down on the contact list to trigger a manual refresh. If that doesn't work, check if your provider password has changed. You may need to re-authenticate your account in the app settings.

I forgot my app-specific password.

For security, many providers (like Apple iCloud) require an app-specific password instead of your main account password. If you forget it, you will need to generate a new one from your provider's security settings website and update it in Cloud Contacts.